Counties Navigate the Human Side of AI
At the 2026 MACo Summer Conference, county leaders and technology experts explored how local governments can embrace artificial intelligence while managing the risks that come with its growing role in the workplace. Artificial intelligence is rapidly entering nearly every aspect of county operations. While AI tools offer opportunities to improve customer service and employee efficiency, they also raise new questions around hiring, communications, internal workflows, privacy, cybersecurity, accountability, and public trust. Delegate Ken Kerr moderated…