At MACo’s Summer Conference, panelists discussed AI-enabled scams, digital literacy, consumer protections, and strategies state and local leaders can use to help older adults safely navigate emerging technologies.
As artificial intelligence becomes more integrated into daily life, counties are increasingly confronting both the opportunities and risks these technologies present for residents such as older adults. During the 2026 MACo Summer Conference session, “Preparing Communities for AI Risks Facing Older Adults,” Delegate Shetty moderated a discussion on how local governments, aging services providers, advocates, and policymakers can help residents safely navigate emerging technologies while guarding against fraud, misinformation, and barriers to accessing services.
Sara Westrick, State Advocacy Director for AARP Maryland, highlighted how AI is making scams more convincing and easier to scale, including through voice cloning, deepfakes, and personalized fraud schemes. She also reviewed recent Maryland legislation aimed at combating identity fraud, strengthening consumer protections, and helping financial institutions intervene when vulnerable adults may be targeted by scams.
Thanks to Delegate @EmilyShetty for moderating our #AI risks for older adults panel. Today’s discussion focuses on how counties, advocates, and community partners can help older adults stay safe in an increasingly AI-driven world. #MACoCon pic.twitter.com/ir6JYGV4lX
— Karrington Anderson (@Kanderson_MACo) August 13, 2026
Ben Yelin, Program Director for Public Policy & External Affairs at the University of Maryland Center for Cyber, Health, and Hazard Strategies, examined the broader cybersecurity, privacy, and policy implications of AI. His remarks addressed the challenges posed by rapidly evolving technologies and the importance of balancing innovation with safeguards that protect consumers and maintain public trust.
Ofelia Ross Ott, Administrator of the Howard County Office on Aging and Independence, focused on practical strategies counties can use to help older adults build resilience against AI-related risks. She discussed common warning signs of AI-enabled scams, the importance of digital literacy and fraud awareness programs, and ways counties can partner with libraries, law enforcement, and aging-service organizations to support residents. She also emphasized that AI can serve as a tool for independence and accessibility when deployed thoughtfully.
Andrea Nunez, Legislative Director for the Maryland Department of Aging, discussed the state’s role in supporting older adults as technology continues to evolve. Her remarks focused on the importance of coordinating resources and outreach efforts that help older adults access information, services, and protections in an increasingly digital environment.
As counties continue exploring AI tools and services, ensuring accessibility, transparency, and meaningful human support will remain important to helping older adults safely engage with emerging technologies.
More about MACo’s Summer Conference:
