Clear communication is a critical tool for environmental health professionals working at the intersection of public health, regulatory compliance, and customer service.
During the 2026 MACo Summer Conference session, “Better Communication, Stronger Environmental Health,” Delegate Kris Fair moderated a discussion on how environmental health agencies, regulators, and stakeholders can build trust, improve responsiveness, and navigate complex issues while maintaining public health and environmental standards.
Les Knapp, Deputy Director of the Maryland Department of the Environment’s Water and Science Administration, provided the state regulatory perspective, discussing the role of environmental health programs in protecting public health and natural resources while working with local governments and regulated communities.
Delegate Fair is kicking off our panel on “Better Communication, Stronger Environmental Health.” Today’s panel explores practical strategies for strengthening customer service, building trust, and improving outcomes for residents and businesses alike. #MACoCon pic.twitter.com/6GXYWgdR8U
— Karrington Anderson (@Kanderson_MACo) August 13, 2026
Bob Mitchell, Director of Environmental Programs for Worcester County, discussed the day-to-day challenges local environmental health professionals face when working with residents and businesses. His remarks focused on the importance of clear communication, managing expectations, and helping the public understand technical requirements and regulatory processes.
Don Curtain, Director of Environmental Health for Anne Arundel County, highlighted customer service practices used within his department to improve responsiveness and accessibility. He discussed how the county manages inquiries, complaints, records requests, and permit reviews through multiple communication channels while maintaining service timelines and public access to information.
Lori Graf, Chief Executive Officer of the Maryland Building Industry Association, offered an industry perspective on environmental review and permitting processes. She discussed how communication between regulators and the development community can help address project challenges, reduce unnecessary delays, and support housing development while meeting environmental requirements.
The discussion underscored that effective communication remains essential to building public trust, supporting compliance, and achieving environmental health goals across Maryland counties.
More about MACo’s Summer Conference:
