On Wednesday, December 17, 2014 from 2:00 pm – 3:15 pm EST, the National Association of Counties (NACo) will host a webinar: Next Generation 911: Upgrading County Emergency Communications.
More information from NACo’s website:
The popularity of landline telephones is dwindling, with more than 40 percent of households in the U.S. relying only on cellular phones. Over the last few decades, cell phones, VoIP and other methods of communications other have become the preferred method of communication, especially among younger generations and those living in cities—nearly two-thirds of those 25-29 live in a wireless-only home. 911 technologies, however, have not kept up with the trend; though they can receive calls from cell phones and IP-based devices, call centers cannot locate where a call is coming from, and they cannot send and receive photos, text messages and videos. The seemingly ubiquitous use of cell phones in public means that a number of bystanders may call 911 after witnessing an emergency, which can overwhelm a call center. More and more counties are working to upgrade 911 call centers and infrastructure in order to become more resilient, and ensure they are capable of addressing new needs in emergency communication and response. This webinar will provide county leaders and emergency managers with the information and strategies they need to know to modernize their 911 capabilities.