CCBC to Launch Online Contact Trace Investigator Training Program

Community College of Baltimore County (CCBC) is partnering with Baltimore County government to create an online training course for contact trace investigators. These investigators work with individuals who have suspected or confirmed cases of COVID-19, helping to identify others with whom they have had close contact during the time they may have been infectious.

Federal and state guidelines have indicated that significant contact tracing capacity will be a critical component of any efforts to reopen businesses and other institutions, and this training will allow individuals to become proficient in the field as these types of jobs begin to become available.

Baltimore County’s Department of Health and Human Services anticipates a need to hire 60 additional contact trace investigators by July 2020 to fill temporary positions.

Those positions will require at least an associate degree as well as proven experience in customer service, strong communication skills, and knowledge of community resources. The County will also seek to fill a number of the positions with individuals who speak both English and Spanish.

According to CCBC:

This training will not only give potential investigators the tools they need to determine connections, but will also discuss the need for cultural and societal sensitivity during the process. The course will first roll out to Baltimore County employees.

Course topics include:

  • How the coronavirus is transmitted.
  • Typical course of the illness.
  • How contact tracing can reduce the transmission of the coronavirus.
  • Best practices when talking to exposed contacts.

The primary training component will be an online course that is free to participants and involves about three hours of self-paced instruction. Individuals who complete the course will still be required to complete any other training requirements set forth by an entity that hires them. CCBC will offer this introductory course to the public beginning May 4 and continuing throughout the end of June. To register, visit CCBC QuickReg and select CRN 79502. For more information or registration assistance, contact 443-840-4700 or email

Visit the CCBC website for more information.