Kaiser Permanente Offers Virtual Health Resources During COVID-19 Crisis

MACo's Corporate Partners are doing extraordinary work across the region to assist members and their communities during the coronavirus crisis. To show our gratitude, MACo will post a series of blog articles to highlight their efforts. Kaiser Permanente is working to ensure members stay healthy at home during the coronavirus pandemic — with virtual solutions on their website and mobile app. “As we face this pandemic head-on, we want our members, doctors, staff and the…

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How Artificial Intelligence is Helping UnitedHealthcare Enhance Member Experience

MACo's Gold Corporate Partner UnitedHealthcare is utilizing Artificial Intelligence to improve member experience. From UnitedHealthcare's Website: When Reymond Acosta answers the phone in a UnitedHealthcare call center, he’s ready to be a supportive resource. As an Advocate4Me representative, he works to answer members' questions and clear up any confusion related to their health care. In order to do this, advocates must gather and research personal information to verify the caller. This important step can add…

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