Kaiser Permanente Offers Virtual Health Resources During COVID-19 Crisis


MACo’s Corporate Partners are doing extraordinary work across the region to assist members and their communities during the coronavirus crisis. To show our gratitude, MACo will post a series of blog articles to highlight their efforts.

Kaiser Permanente is working to ensure members stay healthy at home during the coronavirus pandemic with virtual solutions on their website and mobile app.

“As we face this pandemic head-on, we want our members, doctors, staff and the broader community to know that we are meeting this challenge and will make the changes necessary to deliver quality care,” said Kim Horn, group president, Kaiser Permanente. “These changes allow us to ensure that our resources remain focused on keeping people healthy and providing care to those who are ill.”

According to a recent press release, Kaiser Permanente has converted as many in-person appointments as possible to virtual appointments via phone or video. The health system reports an increase in virtual appointments from 19% at the beginning of March, to more than 85% by the end of that month alone.

“We are at a critical moment in our fight against COVID-19 here in the mid-Atlantic region. At this time, we are focusing our resources on providing video and telephone access to physicians, continuing to provide urgent, in-person care to patients and expanding care for our most vulnerable members, including those with confirmed or suspected cases of COVID-19,” said Richard McCarthy, MD, medical director for the Mid-Atlantic Permanente Medical Group.

In addition to the resources being made available for in-person care and virtual appointments, Kaiser also put together a resource page with important information about the coronavirus, including a page with mental health and wellbeing resources for those abiding by the stay-at-home orders.

Thank you to our Gold Corporate Partner, Kaiser Permanente, for their efforts to keep their members healthy during the coronavirus crisis.