Bridging the Gap: Reaching Your Residents

Whether providing safe and fun playgrounds or responding to emergency situations, counties serve diverse communities with a range of abilities and needs and must communicate effectively with all community members.

Often, counties are sharing critical and time-sensitive information – the effectiveness of which has real-life consequences. In addition, technological innovations and strategic messaging allow governments to reach more people effectively. This panel will touch on state-of-the-art resources and best practices to reach ALL constituents, including those with different abilities and those who are not native English speakers 

Bridging the Gap: Reaching Your Residents

The 2023 MACo Summer Conference panel, “Bridging the Gap: Reaching Your Residents,” will examine the best practices for engaging all members of a county, despite ability, language, and identity. We’re hoping that you will be willing to discuss your county’s innovative bi-lingual communications strategies and the diverse media platforms you use to reach all of your county’s residents.


  • RaMona Brown-Carter, Program Manager and DEI Training Supervisor, Baltimore County (confirmed)
  • Paul Magness, Director, Harford County Department of Parks and Recreation (confirmed)
  • Dr. Kai Boggess-de Bruin, Chief Equity and Transformation Officer, Office of the Comptroller (confirmed)

Moderator: The Honorable Delegate Jheanelle Wilkins (confirmed)

Date/Time: Friday, August 18, 2023; 2:15 pm – 3:15 pm

The 2023 MACo Summer Conference will be held at the Roland Powell Convention Center in Ocean City, MD, on August 16-19. This year’s theme is “Where the Rubber Meets the Road.” More information can be found on our conference website.

Learn more about MACo’s Summer Conference: