PIA Ombudsman Stresses Importance of Accurate Record Custodian Contact Information

Maryland’s Public Information Act Ombudsman is reasserting the value of accurate record custodian contact information.

Through the ongoing COVID-19 crisis many agencies are changing the way they operate by implementing telework and other policies to encourage social distancing. While these measures make responding to Public Information Act (PIA) requests even more challenging for record custodians, it is important that agencies keep updated contact information of a designated PIA representative conspicuously posted on their website. This is required by law and can help prevent requests from being overlooked and give the public a point of contact for inquiries.

From the Ombudsman:

The Maryland Public Information Act (“PIA”) works best when members of the public can easily find out where to send PIA requests, and who those requests should be addressed to. Similarly, government agencies can best manage their PIA responses when they have a clearly-identified point person who receives PIA requests and knows what to do with them. That’s why the PIA requires all State and local government agencies to designate an agency PIA contact and to post that person’s name and business address, phone number, and email address in a conspicuous place on the agency’s website. See Section 4-503 of the PIA. Each agency must update this information every year, and send updates to the Attorney General’s Office, which maintains a list of PIA contacts here.

Although most State and local government agencies have had to change the way they do business during the current coronavirus crisis, communicating with the public remains crucially important. After all, “open government” isn’t just about following the law, it’s about ensuring that the public knows what’s happening. That’s why it might be a good time for government agencies to designate a PIA representative if they have never done so, or to update their PIA contact information on their websites to reflect any changes that have taken place before or during the current operational challenges.

In addition to posting any new or updated PIA contact information to your agency website, please also email that information to piaopengov@oag.state.md.us for inclusion on the Attorney General’s Statewide PIA custodian list.

Useful links:

Public Information Act Timelines During COVID-19 Crisis

Attorney General PIA Webpage

List of PIA Representatives

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