Maryland and other states are setting new standards for digital government. Maryland’s AI-focused strategy is paving the way for user-centered, secure, and accessible services across the nation.
According to an article from GovTech, in 2024, state and local governments have taken impressive strides to reshape the way they deliver services, increasingly prioritizing user-friendly, digital-first experiences.
Maryland leads amongst other states. Governor Moore unveiled a transformative approach to technology. The new four-part plan includes the creation of an AI Subcabinet to oversee responsible implementation, expanded cybersecurity, and accessibility protections. By focusing on integrating AI thoughtfully, Maryland set a benchmark for harnessing new technology in ways that serve all residents while safeguarding privacy. From the article:
Artificial intelligence continued to dominate headlines, and in January, Maryland Gov. Wes Moore announced an extensive digital strategy that included one of the most large-scale, AI-focused strategic overhauls this year, creating policies surrounding the new tech, including accessibility plans and expanded protections for the state’s digital infrastructure.
As previously reported by MACo, the Artificial Intelligence Executive Order establishes an AI Subcabinet that will develop and implement a comprehensive AI action plan to operationalize the State’s AI principles and create appropriate “guard rails” for agencies’ use of AI. The AI Subcabinet will also promote AI knowledge, skills, and talent in state government.
“The collective actions we are announcing today are the beginning of where we need to go as a state and a nation. To be competitive and include everyone in our success, we must embrace new technology while ensuring it is secure and accessible to all,” said Maryland Department of Information Technology Secretary Katie Savage.
While Maryland led with a comprehensive digital strategy, focusing on responsible AI use, cybersecurity, and accessibility. Delaware and Oregon launched initiatives to simplify experiences: Delaware’s single sign-on portal provides seamless payments, while Oregon’s Next in Line system eliminates DMV wait times with real-time updates. Recognized in the Government Experience awards, Massachusetts and Arlington County, Virginia, emphasize resident-focused, adaptable digital services. These efforts signal a nationwide shift toward responsive, efficient digital government that meets constituents’ evolving needs.
