SDAT Forms New Office to Boost Customer Service, Standards

The Maryland State Department of Assessments and Taxation (SDAT) announced the formation of the Office of Customer Experience, which will continually evaluate how SDAT employees interact with customers and make internal recommendations for management and staff to streamline services, provide support, and ensure overall satisfaction.

“An informed workforce creates satisfied customers,” said SDAT Director Michael Higgs. “By gaining better insight into how we relate to the public, we can give our employees the tools they need to deliver the best customer service possible.”

Jaimonese Clark (photo courtesy of SDAT)

Jaimonese Clark, who has served as Manager of SDAT’s Customer Service Contact Center for three years, will serve as Operations Manager of Customer Experience. Ms. Clark has 15 years of public and private sector experience in creating high-performing team cultures that drive focus on transparency, reliability, and exceptional customer engagement.

SDAT is responsible for assessing property in Maryland. Assessments conducted by the State, rather than the local governments, help assure taxpayers that the assessing body provides objective, unbiased analysis.

There are 24 local State assessment offices, one in each county and Baltimore City. Since 2013, counties have reimbursed the State for 50 percent of the costs for SDAT’s core functions, including real property valuation, business personal property valuation, and information technology.

Visit the SDAT website for more information.

Previous Conduit Street Coverage: Maryland Property Tax Assessments: A Primer

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