Montgomery DOT Wins National Award for Customer Service

The Montgomery County Department of Transportation (MCDOT) has received a technology award from the Computing Technology Industry Association (CompTIA) for customer service.

The award recognizes the department for its efforts to advance important infrastructure projects while navigating the complex public meeting requirements due to the outbreak of COVID-19. The department quickly adapted to the changing landscape and used technology to remain effective and keep projects on track. The virtual format for hearings was able to recreate the same full-service experience residents were accustomed to during in person meetings.

“MCDOT employees have been actively supporting the public throughout the COVID-19 pandemic from free bus service, including vaccination transportation, to virtual hearings,” said MCDOT Director Chris Conklin. “This nationally recognized program exemplifies the amazing job MCDOT employees are doing to advance services for Montgomery County residents.”

From the press release:

The public hearings were previously held in elementary schools local to the community in which sidewalks were proposed. Transitioning to virtual hearings presented new challenges, particularly concerning sound output and the sharing of complex project information and detailed displays.

On April 22, 2020, the Sidewalk Program within the Division of Transportation Engineering held its first virtual public hearing via Adobe Connect. Residents of all levels of technical experience were able to log or call into the platform using their computer, cellular, or landline telephone.

According to CompTIA:

The Computing Technology Industry Association (CompTIA) is a leading voice and advocate for the $5 trillion global information technology ecosystem; and the estimated 75 million industry and tech professionals who design, implement, manage and safeguard the technology that powers the world’s economy.

For more information on Montgomery County DOT’s award, view the full press release.