Montgomery Ramps Up Staffing for 311 Call Operators


Facing increased call volume and longer call times for 311 service Montgomery County is streamlining the hiring process for more call operators. 

Officials note they are receiving an influx of COVID-19 related calls. Many are first-time callers and are seeking assistance in Spanish.

Montgomery Community Media reports:

After working through hiring restrictions, the county is in the process of bringing on temporary contractors who can answer calls, Hudson said. Training usually takes about six weeks or so, but a new model lets the training get done in three to five weeks so people can get to work. However, the county does not want to sacrifice quality, so employees are being brought on in increments of five. The county has begun interviewing applicants, according to a June 12 letter from county officials.

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