Survey Shows Many Still Unaware of Telemedicine

As stay-at-home orders continue throughout the country, there has been a rise in telemedicine, but many remain unaware of the offerings available to them.

A recent study conducted by found that more than half of the more than 1,000 respondents had not received any information from their doctors or health insurers about telemedicine.

From HR Dive:

“We’ve had telemedicine for years, but engagement rates for those [solutions] are abysmally low,” Kate Brown, leader of Mercer’s Center for Health Innovation, previously told HR Dive. “The uptake has just not been there.” Brown said employers could improve engagement rates by working with carriers, many of which may simply be unaware their business partners offer virtual solutions.

COVID-19 is, however, providing a boost to virtual healthcare solutions as employers look for ways to keep employees healthy and safe. According to new Willis Towers Watson research, 86% of surveyed employers are promoting the use of nurse lines, telemedicine or virtual healthcare visits, and 58% are increasing access to tele-behavioral health options.

The survey results were gathered from an online poll of more than 1,000 Americans between the ages of 18-64. The poll was conducted from April 3, 2020 to April 7, 2020, gleaning representative samples from each state based on population.