Baltimore City’s water billing system is back up – the last element of the city’s computer systems to be restored after a massive cyber attack this Spring. Users will receive retroactive billing for multiple months- and the City is offering payment plans and no penalties to help accommodate users facing daunting lumped payments.
Water meters continued to record water consumption, DPW said, but because of the network outage, they were unable to process the data and produce water bills.
The bills being sent out will cover water/sewer/stormwater charges for April, May, June and July in Baltimore City and for Baltimore County.
Late fees have been waived until November 2019, due to the inconvenience.
Baltimore City Hall has reached out through social media to alert citizens about their payment options: