With the ever-increasing demand for fast, friendly, and responsive service from local government, a number of cities and counties nationally are using multi-channel contact centers to respond to the public in an efficient manner. The Public Technology Institute (PTI) recently designated nine local governments as the 2010-2012 Citizen-Engaged Communities. The Citizen-Engaged Communities program focuses on recognizing and identifying best practices for citizen participation, seamless service delivery, and democratic accountability. To view the profiles of the nine local governments recognized, click here. To read the complete details of the program, as well as application information visit the Citizen Engagement link on PTI’s website.