How Artificial Intelligence is Helping UnitedHealthcare Enhance Member Experience

MACo's Gold Corporate Partner UnitedHealthcare is utilizing Artificial Intelligence to improve member experience. From UnitedHealthcare's Website: When Reymond Acosta answers the phone in a UnitedHealthcare call center, he’s ready to be a supportive resource. As an Advocate4Me representative, he works to answer members' questions and clear up any confusion related to their health care. In order to do this, advocates must gather and research personal information to verify the caller. This important step can add…

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