MACo’s 2025 Summer Conference Solutions Showcase features thought leaders and industry experts presenting resources and best practices to assist local governments. Check out this session hosted by Nava!
About Nava: Nava’s founders recognized that modern technology skills could help our public institutions be more effective, efficient, and adapt to the challenges of the digital age. In 2015, they formed Nava as a public benefit corporation to transform government services, programs, and agencies using skills in engineering, data, design, and product delivery.
SOLUTIONS SHOWCASE SESSION:
Title: Building Responsible AI for Public Services: Lessons from Nava’s Chatbot Pilot
Description: How can we build AI tools that are both effective and trustworthy for public-facing services? Join us to learn how Nava Public Benefit Corporation partnered with social-services organizations to develop and pilot a generative AI chatbot that assists staff who help families navigate and apply for services like SNAP and Medicaid. Speakers will share Nava’s human-centered, iterative approach; results from real-world testing; and lessons that can inform your own responsible AI work—whether in social services, health, or other domains. This session is for anyone exploring how to apply AI in government while centering responsibility, trust, and staff experience.
Date: 8/14/2025
Time: 10:00 AM – 10:30 AM
Be sure to register for MACo’s Summer Conference to attend this session and many more!
MACo’s Summer Conference, “Funding the Future: The Evolving Role of Local Government,” will be held at the Roland Powell Convention Center in Ocean City, MD, on August 13-16, 2025.
Learn more about MACo’s Summer Conference:
- Questions? Contact Virginia White
