Maryland is setting a new course for how government delivers digital services. The State’s IT Master Plan lays out concrete steps to modernize technology, streamline operations, and expand access for residents, businesses, and communities.
The Maryland Department of Information Technology (DoIT) has released its new Information Technology Master Plan, outlining a comprehensive roadmap to modernize how the State builds, manages, and delivers technology services.
From the press release:
To make this Maryland’s decade, we need to fundamentally shift how the State of Maryland has always operated. By following the roadmap unveiled in our IT Master Plan, we will modernize our digital government, making it more effective, financially efficient, secure, and accessible for all Marylanders, says Maryland Department of Information Technology Secretary Katie Savage.
The 86-page plan details strategic priorities that will shape Maryland’s digital future, with goals to:
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Build technology capacity and culture across State government by strengthening IT expertise and digital literacy.
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Centralize and streamline IT services to reduce redundancy, while still supporting agencies with unique needs.
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Expand access and improve user experience by enhancing State websites and applications, extending services to residents, businesses, and nonprofits, and advancing broadband expansion to close the digital divide.
DoIT’s modernization strategy also targets outdated, duplicative, or costly systems. The plan lays out a path for consolidating and upgrading technology, decommissioning unnecessary systems, and sustaining critical platforms with stronger IT management.
The plan also provides division-specific objectives and metrics across areas like AI, cybersecurity, data services, digital experience, and infrastructure. This includes improvements to core platforms such as Maryland Benefits, which currently serves more than 1.3 million residents.
