Survey: Local Governments Grapple with AI Readiness and Challenges

Over half of local government IT executives are developing AI governance frameworks. Still, a significant 38 percent say they are unprepared to safely and effectively implement AI tools, according to a recent Public Technology Institute (PTI) survey.

The findings reveal that while some jurisdictions are making strides, many face hurdles in workforce readiness, leadership coordination, and strategic adoption.

Key Survey Insights at a Glance

  • Fifty-three percent of respondents are actively working on governance policies.
  • Security, privacy, and skills shortages top the list of workforce concerns.
  • Only 4 percent of local IT executives feel highly confident their teams are ready for AI-driven changes.
  • Popular applications include virtual customer service tools and automated data management.

Readiness Gaps in Policy and Leadership

Despite efforts to create governance frameworks, 63 percent of respondents lack a designated individual or team to lead AI efforts. Without centralized leadership, many governments risk falling behind as AI technology advances rapidly.

The survey also found that 40 percent of jurisdictions have yet to take meaningful steps toward AI preparation, raising questions about their ability to meet future demands.

Workforce Training and Security Concerns Dominate

Local government IT leaders are laser-focused on workforce challenges, prioritizing:

  • Training and education: 27 percent are investing in these efforts to address skill shortages.
  • Collaboration with AI experts: 29 percent are building partnerships to close knowledge gaps.
  • Addressing security and privacy: These remain the most cited concerns, reflecting the potential risks of AI misuse.

Practical Applications Highlight AI’s Promise

Amid these challenges, local governments are exploring how AI can transform operations. Virtual customer service tools, automated document generation, and workforce training solutions rank among the most actively pursued use cases. These applications demonstrate AI’s potential to streamline processes, enhance services, and reduce costs.

Implications for the Future

With 53 percent expecting dramatic changes in the next three years, local governments recognize AI’s transformative power but must address significant readiness gaps. This survey highlights the need for clear leadership, strategic investments, and robust training programs to ensure AI delivers on its promise without compromising security or public trust.

MACo Winter Conference Session — The AI Advantage: Enhancing County Services and Operations

This year’s MACo Winter Conference session, “The AI Advantage: Enhancing County Services and Operations,” will explore practical AI applications in local government.

Attendees will learn how AI can foster greater efficiency and security by optimizing service delivery and transparency and streamlining internal processes across departments like Public Works, Human Resources, and Resident Services. Panelists will also explore essential strategies for building trust in AI, ensuring data privacy, and securing sensitive information.

MACo’s Winter Conference, “Anticipate, Adapt, Achieve: Thriving Through Turbulent Times,” will be held at the Hyatt Regency Chesapeake Bay Hotel in Cambridge, MD, on December 11-13, 2024.

Learn more about MACo’s Winter Conference: